Refund policy

Last Updated: October 6, 2025

Thank you for supporting the National STOL Series! We're passionate about aviation and are proud to offer gear that reflects that passion. Our goal is for you to be thrilled with your purchase.

 

Our On-Demand Promise

 

To ensure quality and reduce waste, every item you order is created on-demand, just for you. This means we don't hold inventory, and each piece of gear is custom-printed after your order is placed. Because of this custom nature, our return policy has specific guidelines, which are outlined below.

 

Returns, Exchanges, and Refunds

 

 

1. Damaged or Defective Items (Our Quality Guarantee)

 

We stand by the quality of our products. We will gladly offer a free replacement or a full refund if your order arrives under any of the following conditions:

  • Significant Manufacturing Defect: The product has a clear flaw, such as a hole, tear, or stitching error.

  • Printing Error: The design is misprinted, blurry, off-center, or otherwise incorrect.

  • Incorrect Item: You received a different size, color, or design from what you ordered.

  • Damaged in Transit: The item or its packaging was clearly damaged during shipping.

If your item has any of these issues, please proceed to the "How to Report an Issue" section below.

 

2. Sizing, Exchanges, and General Returns

 

Because every product is printed on-demand, we are unable to accept returns or offer exchanges due to sizing issues or "buyer's remorse."

We strongly encourage you to consult the size chart on each product page before ordering to ensure your new gear fits perfectly.

 

3. Special Notice for European Union (EU) Customers

 

EU consumer law provides a 14-day cooling-off period, allowing customers to return an item for any reason. However, this right of withdrawal does not apply to goods made to the consumer's specifications or that are clearly personalized, which includes our on-demand printed products.

Despite this exemption, we want you to be happy with your purchase. If you are an EU customer and have an issue with your order, please contact us at tom@nationalstol.com within 14 days of delivery, and we will review your case. If a return is approved under these circumstances, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging.

 

How to Report an Issue or Initiate a Return

 

If your order qualifies for a return based on the criteria above, please follow these steps:

  1. Contact Us Within 30 Days: You must report any quality issues within 30 days of delivery.

  2. Email Our Support Team: Send an email to tom@nationalstol.com with a clear subject line (e.g., "Quality Issue - Order #[Your Order Number]").

  3. Provide Details & Photos: In your email, please describe the issue and include clear photos of the defect/damage and the overall product. This is required for us to process a replacement or refund.

We will review your request and get back to you as soon as possible with a resolution.

 

Refund Processing

 

If a refund is approved, we will notify you once we’ve processed it. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

 

Contact Us

 

For any questions about your order or this policy, you can always reach us at tom@nationalstol.com.